The user's computer was not
connecting to the internet so I applied Dale's Rule #1 to the router and
the internet connection was restored.
Disk Errors in Event Log
symptom that led me to investigate this computer was that it would not
shutdown under program control. When I tried to
use Chrome to interrogate the router, Chrome was non responsive.
The next thing was to check the event log where I found a number of disk
errors. Unfortunately, Microsoft did not finish the error reporting code
for drive failure before releasing Windows to the public and the report pointed to /D which was the CD Rom.
Using the Western Digital "Lifeguard Tools" saved the day and indicated
that it was in fact Drive C that was failing. So now it is a
matter of replacing the existing hard drive which contains all the user
programs. word documents and pictures without loosing a single bit.
Using a drive copy program, all files were transferred to the new drive.
Not only were the files there, but also the desktop organization so that
the user could see no difference from the failed system except to see
that the error log now reported no drive failures. This is HUGE since
the user had NO LEARNING CURVE after the repair!
Drive Failing, Save the
Call Primary Computer 713-827-1300