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Accounting System Down
Android or iPhone?
Award
Beware of Amateurs
Can't Scan to Email
Computers Can't Browse
Computer Maintenance
Dale's Rule #1
Data Recovery
Domain Scam
Email Hacked
Email Offline
Experience Counts
Flooded Computer
Gateway Beeps
Google Earth Pro
Hard Drive Failed
IT Professionals Day
Internet Service Interrupted
Microsoft Net Framework
Microsoft vs. Microsoft
MSN Explorer
No Windows 10!
Old Computer Crashed
Password Hacked
Save the Computer
Speedy Service
Yahoo Hacked
WannaCry
Windows Not Genuine
Who do you Call?
WIFI Down

October 3, 2016
The user's computer was not connecting to the internet so I applied Dale's Rule #1 to the router and the internet connection was restored.
 

Disk Errors in Event Log

 
The initial symptom that led me to investigate this computer was that it would not shutdown under program control. When I tried to use Chrome to interrogate the router, Chrome was non responsive.  The next thing was to check the event log where I found a number of disk errors. Unfortunately, Microsoft did not finish the error reporting code for drive failure before releasing Windows to the public and the report pointed to /D which was the CD Rom.  Using the Western Digital "Lifeguard Tools" saved the day and indicated that it was in fact Drive C that was failing.  So now it is a matter of replacing the existing hard drive which contains all the user programs. word documents and pictures without loosing a single bit.  Using a drive copy program, all files were transferred to the new drive. Not only were the files there, but also the desktop organization so that the user could see no difference from the failed system except to see that the error log now reported no drive failures. This is HUGE since the user had NO LEARNING CURVE after the repair!
 

Drive Failing, Save the Computer, Call Primary Computer
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