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Houston Computer Specialists Since 1984

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Houston, Texas 77055


What's New at Primary Computer


·                                 Antivirus Removal


·                                 Blue Screens & Errors


·                                 Burning DVD's or CD's


·                                 Computer Freezing Up


·                                 Digital Camera Support


·                                 Email Setup & Problems


·                                 Firewall Setup


·                                 Internet Connections & Setup


·                                 iPhone Support


·                                 iPod Support


·                                 Malware Removal



·                                 Network Setup / Support


·                                 Office, Word, and Excel Help


·                                 Printer Support


·                                 Problems with Pop-ups


·                                 Reinstalling Windows


·                                 Startup & Boot Problems


·                                 Unable to Browse Websites


·                                 Upgrading to Windows 7/8/10


·                                 Wifi Setup / Support


·                                 Windows Updates





Internet Service Interrupted


  July 30, 2016  
  Don't you just hate it when the internet goes down?  And who's to blame, the router, modem, computer?  So who do you call?  

You, too, can be the hero

  Work was piling up, invoices were getting late, quotations were not getting done and now the internet goes down. Quick, someone call the ISP.  They say plug the computer directly into the modem and reboot.  Sure it works, but when the network is plugged back together, service continues.  But wait, 20 minutes later the internet is down again.  A quick call to Primary Computer saved the day.  Their capable engineer was able to isolate network segments and ultimately found an AT&T smart phone that was crashing the network every time it accessed AT&T Locker.  Log out of AT&T Locker and the internet stayed up.  

Internet Down, Don't be Frustrated, Call Primary Computer


Tweet: Internet Down, Don't be Frustrated, Call Primary Computer, 713-827-1300





Can't Scan to Email


  July 8, 2016  
  What do you do when the copier won't scan to email?  Call the copier company, the internet service provider, the office manager?  So who do you call?  

This, too, can be fixed.

  The vendor had already called twice for a copy of the drawing and specifications for the device which was needed ASAP. Call the copier company.  After 45 minutes of frustration, they finally said the only way this could be fixed was to schedule a copier service technician to upgrade the copier software.  But could we, for one minute, think outside the box. A quick call to Primary Computer got us working quickly.  Their capable engineer was able to adjust the sending settings of the copier so that we could send the drawings TODAY.    

Copier Won't Send, Be Efficient, Call Primary Computer


Tweet: Copier Won't Send, Be Efficient, Call Primary Computer



June 14, 2016

Your choice for computer work: 1) You could call a big box store and get Jason, who, true story, six months ago was scraping maggots out of a garbage truck dressed in a hazmat suit, but now has a "computer career" or 2) Yours truly who 6 months ago had 32 years experience working on computers and 4-1/2 years prior experience designing computers at Texas Instruments. Thanks and a tip of the hat to Michael Berry, who brought this to my attention while I was eating breakfast. Call Dale TODAY - 713-827-1300 Like and Share this post - Thanks

June 10, 2016

Yes we still support Windows XP although Microsoft has given up on it long ago. This morning an XP customer called with their computer having problems booting. The task scheduler had two screens full of tasks all scheduled to begin at user logon. Many were repeated tasks from AVG and Google Update Service. I removed them and the computer became more responsive. Get your computer tuned today and avoid costly hardware and software upgrades. Call Dale TODAY - 713-827-1300 Like and Share this post - Thanks
Primary Computer Service's photo.

June 9, 2016

Primary Computer Service, since 1984, believes that customer service is important. We do not send you to a third world help desk where they spend 5 minutes asking how to spell your name. We received a phone call from a top customer at 7:17 this morning saying that her computer was locked. By 7:31 we were onsite and by 7:45 the problem was solved. Can your computer company do this? If not, call Dale at 713-827-1300. Like and Share this post, Thanks.

June 8, 2016

It can be a chilling moment when you get this Blue Screen of Death. GOOD Backups are VERY important so that you won't stress out at the sign of this BSOD. One recent customer found out that putting your faith in Carbonite may be unrealistic. Carbonite had been backing up his computer on a 150Mbps cable internet line. He was on the line with Microsoft asking for help on a Windows error and they were remoting into his computer when the unthinkable happened. The cable modem failed and his computer was unable to boot. The cable company informed us that it would be 4 days until they could come out to replace the cable modem (telephone, security, internet). In the meantime, I reloaded Windows onto a new drive and mounted the old drive as drive F. Now all files on the original hard drive were recovered in less than 30 minutes EXCEPT the Quickbooks and NEAT database files which were nowhere to be found. The customer spent the following week painfully consulting with Quickbooks and NEAT to stitch back together the databases. BE SAFE. Make sure that you have both image and incremental, working and tested, backup copies to avoid this coming catastrophe.

July 4, 2015

How much is your data worth? After spending days and years at your computer, do you have documents and pictures that would be difficult if not impossible to replace? Make sure that you are performing a "grandfather - father - son" backup so that your data is safe. Any questions, call 713-827-1300.


June 22, 2015

We have seen another infection of the encryption virus. Once this virus activates, all data files are lost. Please be sure to have a working and up to date antivirus program. A daily backup of your important files is also advised. Any questions, call 713-827-1300
no plus ones


Mrrch 3, 2015

Once again we find reason to only purchase computers with Intel processors and NOT AMD. Some older AMD computers are saying that Google Chrome will not run on them because of hardware limitations. This is not happening on older Intel computers.


May 15, 2012

We are finding that many computers over 2 years old are slowing down due to CRC errors on the hard drive.  Most of the time this can be corrected without data loss by copying the data to a new drive.

December 3, 2009

Problem: Avast Icons disappear from system tray

Attempts to fix:  Reinstall Avast



Frontpage 2003 issues

Problem:  When saving Frontpage document, extra <body> commands are inserted to the point of totally loosing the conteng.

Temp Solution:  Before saving, always remove the second <body> statement.

Markup Validation Service


December 2, 2009

Problem:  When XP Pro connects to Windows 2003 VPN server, the XP Pro box cannot be pinged from external source even though it has a public IP through a comcast cable modem.


NAT in Windows 2003: Setup and Configuration

Get IT Done: Configure Windows XP Pro as a remote access server

Ten things you should know about troubleshooting VPN connections

Multiple Simultaneous VPN Connections in Windows XP Professional?

Configure Windows XP Professional to be a VPN server

Configure IT Quick: Configure Windows XP Professional to be a VPN server

Enabling Multiple Remote Desktop Sessions in Windows XP Professional (blog)

Multiple Simultaneous Sessions on Remote Desktop PC

Chicago Net Forum

MVP VPN Issues

Can't ping remote computers


April 18, 2008 - According to Systweak:

Do you know how Vista Is Hurting Your PC ?
While Vista may very well be the latest and greatest operating system from Microsoft, there are some very unusual things going on that the average user doesn’t realize. If your computer is behaving oddly, and performance seems to be at an all-time low, you’re probably a victim of the dreaded Vista “experience”.

If you can answer "Yes" to at least one of these questions, you’ve got a Vista-related problem:


  • s your Vista system slow booting up or shutting down?
  • Does it take longer to load programs than it used to?
  • Do games or video-intensive programs seem to hang or slow way down?
  • Do you find your system running low on memory more frequently?
  • Are you tired of poor performance and having to reboot more often?


    Sounds like you need some help. But don’t feel bad; you’re not alone.

    horizontal rule

    According to recent surveys more than 90% of VISTA PCs become slower within one month of regular use!

    One month! And after that, performance continues to degrade, month after month, until you’re left with a barely-usable system that’s so frustrating to use that you can hardly bear to turn it on.

  • Primary Computer Service suggests that if you are 'a victim of the dreaded Vista “experience”', please call 713-827-1300 for a consultation.

    January 18, 2008

    XP Antivirus 2008 successfully removed by RogueRemover 1.2.3

    December 22, 2007

    XP would not run Microsoft updates after repairing OS with SP2. 

    If you experience this problem, follow these steps to re-register the file wups2.dll in Windows XP
    1. Stop the Windows Automatic Updates Service via the command prompt

      bulletClick on Start, Run
      bulletType CMD and Click Ok
      bulletAt the command prompt, type the following command, then press Enter

      net stop wuauserv

    2. Re-Register the WUPS2.DLL file

      bulletStill at the command prompt, type the following command and press Enter

      regsvr32   %windir%\system32\wups2.dll

    3. Restart the Automatic Updates Service

      bulletAt the command prompt, type the following commands, pressing Enter after each.

      net start wuauserv

    4. Restart your computer, and run Windows Update again. This time the updates should download and install properly.
    5. From



    September 12, 2006

    Time command for Windows 2000 PDC: NET TIME /

    August 14, 2006

    Purity scan masquerades as a program to remove pornography from computer.

    June 22, 2006

    I found a great reference for writing CDs in windows XP

    May 30, 2006

    Xcleaner, a fast Malware scanner can be downloaded at

    May 20, 2006

    Spywarequake successfully removed by Webroot's Spy Sweeper

    February 10, 2006

    I just finished setting up e-mail service for an interesting new customer that provides charter cruises on a 50 foot yacht:

    December 25, 2005

    Difficult things are done right away, the impossible may take a little longer - I fell and shattered both heals.  The doctor says I may be in a wheel chair for 3-4 months. 

    November 21, 2005

    Is your PC shutting down randomly, not responding or restarting?

    It may be infected by a virus or a worm.

    Are you having performance issues with your pc?  It may have spyware or adware on it causing it to slow down.

    For $159.00, Primary Computer Service can perform your annual system tune to address these issues.

    Call 713-827-1300



    Apache Authentication

    October 3, 2005 - Left click on start and right click on explore in Windows XP produces "Unable to create an
    instance of required object: ServerAdmin".  Solution is to rename/delete a little file called Cfshellftprds.dll

    October 3, 2005 - Setting up well known ports for the Linksys BEFSX41 Router/Firewall.


    http:  80 udp/tcp


    ftp: 20-21 udp/tcp


    dns: 53 udp/tcp


    terminal server: 3389 tcp

    October 3, 2005 - Customer called with OS corruption on computer.  He called the manufacturer who said his files could not be recovered - NOT TRUE!  The manufacturer had him load the recovery cd and therefore he lost all documents.  NEVER load recovery disk or format hard drive without first saving crucial data.  ALWAYS call 713-827-1300 first to avoid loosing data.

    October 3, 2005 - Customer lost internet explorer when pressing F12 in Dreamweaver with IE closed.  We tried to reinstall it from the install files in the IE directory on the hard drive.  The OS was at SP2.  Apparently the IE install was suited for SP1 and after the install, Windows would not boot.  Fortunately we had a backup of the OS and after restoring the Windows directory the computer booted properly.

    September 15, 2005 - Customer reported unable to ftp to  We could not ping the site from dnsstuff.  SBC said there was nothing wrong with the modem if 4/5 lights were green, however, when replacing the ADSL modem, pings from outside worked.  Then the ip kept changing.  The DHCP lease time was set to 10 minutes so I changed it to 300 days.  Ping is rejected to the modem when the Linksys BEFSX41 router enables Block Anonymous Internet Requests.

    September 13, 2005 - Linksys BEFSX41 router quit routing after lightning strike and power interruption even though the router and the computer equipment connected were on battery backup and did not loose power.  Solution - The equipment that couldn't route apparently had corrupted information about the default gateway, so cycling power on the client equipment solved the routing problem.

    September 12, 2005 - What is the difference between Microsoft Access and Microsoft SQL?

    1. Price - Access is available for $300-$800; SQL is available for $5000-$20000

    2. Power - Access handles tables in the 2GB range while SQL handles 1,048,516 TB

    3. SQL is more scalable, secure and robust

    4. Hardware requirements are greater for SQL than Access

    5. For everything you ever wanted to know and then some, see the following excellent article by Alexander Chigrik

    September 9, 2005 - I have just found a heating problem in the HP Proliant ML110 server box.  The customer reported the screen was locked on the windows logo.  I thought there was excessive heat surrounding the back of the case which was stuck in a corner under a desk.  This led to the observation that the computer seemed to work with the cover off, however with the first reset after failure, the SCSI drive made excessive calibration noise.  It seemed that the LSILOGIC controller was running rather hot with a USB PCI card next to it.  The solution was to move the USB card farther away, move the SCSI drive to a more ventilated spot and place a CPU fan on the LSILOGIC card.

    Primary Computer Service, Inc.
    Copyright © 2016 [Primary Computer Service, Inc]. All rights reserved.
    Revised: 09/06/17