Return & Refund Policy – Primary Computer Service
1. Return Eligibility
We accept returns from customers located in the United States. Items may be returned within 30 days of delivery.
2. Conditions for Returns
To qualify for a return, items must be:
- In original condition
- Free of physical damage
- Returned with all included accessories
- Not altered or modified
3. How to Start a Return
To request a return, contact us at: 📧 [your email] 📞 713‑827‑1300 Please include your order number and reason for return. We will provide return instructions and a return authorization number.
4. Return Shipping Costs
- If the product is defective or incorrect, we cover return shipping.
- For all other returns, the customer is responsible for return shipping.
5. Return Address
Primary Computer Service 1739 Wirt Rd Houston, TX 77055
6. Refund Processing Time
Refunds are issued within 5 business days after we receive and inspect the returned item. Refunds are issued to the original payment method.
7. Exchanges
Exchanges are available for defective or damaged items. Contact us to arrange an exchange.
8. Non‑Returnable Items
- Custom‑configured hardware
- Software licenses once activated
- Services already performed